We appreciate your feedback and remain available to assist with any issue you feel is unresolved. Thank you for making us aware additional details and descriptions would be helpful for our guests moving forward. We can certainly understand the points you have made given the nature of this visit. We’re sorry to hear that the images and floor plan of the Guest House on the website did not provide for you a detailed enough representation of the accommodation. The decision for less paved elements was also a safety decision - one that allows for the preservation of our resort’s natural ambience, while also protecting the wildlife that call the neighboring area home. To do this, our developers felt it was imperative to preserve as much of the natural surroundings as possible - and not chip away at more than was necessary. Montage Healdsburg, Healdsburg: See 169 traveller reviews, 180 candid photos, and great deals for Montage Healdsburg, ranked 5 of 13 hotels in Healdsburg and rated 4.5 of 5 at Tripadvisor. Since the property’s inception, the goal was to place the resort gently on the land, tucked among the hillsides. We hear your concerns and are saddened to learn our valet parking offering and the layout of the Guest House did not align to your preferences during your stay.
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